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Terms & Conditions

1.       Image of all perishable products such as Cakes, Flowers and Sweets shown here are indicative. In such case nearest to the description products shall be delivered. It may be possible that ordered flowers, cakes, sweets or other hand delivered products may vary due to availability or reasons beyond our control, we ensure to deliver alternate flowers / cake /sweets of desired quality equal to or higher that order value to our customer.

2.       Normal delivery time for order that include cake is usually scheduled after 10 am to ensure fresh cake delivery. If any order is placed for early morning delivery, on the request of customer we may procure the cake one day before and keep it in refrigerator to be delivered the next morning. But we do not advise this.

3.       GurgaonCakeShopp reserve the right to reschedule any order to an earlier or later date in case of Heavy Rain, Strike, Natural Calamity or any other reason beyond our control.

4.       We always try to deliver the product within specific date and time mentioned by the customer. But in some exceptional cases, delivery schedule may extend from same day delivery to delivery within next 1 to 3 working days excluding the date of order. Holidays may extend it further.

5.       Due to the nature of product, services & marketing strategy involved, we cannot display the shipping & service charges separately. In such cases the MRP is not applicable due to the said reason and customer should not claim for the difference in amount between MRP displayed in the product & order value. Such complaint/clarification is not entertained and not liable for the claim.

6.       Respective brand owners are responsible for the quality of product. The customer may lodge a complaint on them through us for any issue related to the quality of product received.

7.       Non-alcoholic Wine, Champagne or Sparkling Wine are sold on our Website.

8.       By accepting our T&C, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels. However, you can be rest assured that we do not share any customer data with any agency outside the group.

9.       If for any reason, the recipient refuses to take delivery of ordered products, it will be considered as attempted delivery and no refund is acceptable.

10.   All consignments are dispatched as per your order but we are not responsible for any clearance at Custom Counter of the respective Country. It has to be done from your end only.

11.   Delivery of all Rakhi related orders are made at an earlier date regardless of any delivery date mentioned.

12.   All claims are subject to the jurisdiction of local court of Siliguri, West Bengal.

13.   If GurgaonCakeShoppe.com is unable to deliver your order, then complete refund will be made. But we shall not be liable for any other charges, loss of profits, emotional stress or any other liability caused due to non-delivery.

14.   Any charges, duties or tax levied by customs authority of the recipient’s country are to be paid by the recipient in their respective country and we shall not be responsible for this charge and non delivery in such case.

15.   In case of any processed or delivered order against which payment has not been realized, due to what so ever reason, then both Customer & the Recipient are equally liable to compensate for the due amount. If both the Customer & the Recipient refuses to make payment, in such cases we are liable to take appropriate legal actions to realize the due amount. Further, in case any Octroi or similar Charges is levied by the state of the recipient, it has to be borne by the consignee only.

16.   Under any circumstances our Merchant HDFC Bank shall not be liable for any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring Bank from time to time.

17.   GurgaonCakeShoppe does not, in any way, claim ownership or right over the Trademark, Brand Logo uses at our site, which are owned by their respective owner/companies.

18.   In case receiver is not available at the shipping address, premises being closed, receiver phone number is wrong, receiver not taking our calls or receiver refuse to accept the delivery of order, the order will be considered as delivered and no refund can be made.

19.   Orders received after 4 pm IST shall normally be processed the next day. But we shall try our best to deliver the same day. A phone call after placement of such urgent orders will be appreciated.

20.   The price quoted at our website is for Free delivery within city limits. Any delivery out of city limits and to remote locations of villages or town may attract extra delivery charges for which a link will be sent to your email. Till such time we will put your order on hold and wait for 5 working days to receive any intimation from your end-else intimation about your order cancelation and refund will be sent via email.

21.   Cancelation of any order is the sole discretion of GurgaonCakeShoppe without assigning any reason for the same. However such orders will be subject to 100% refund value paid to us.

22.   If for any reason you wish to cancel your order, you can do so by giving 1 day notice before the requested delivery date. In such case, 7% of the ordered amount will be deducted for credit card processing expense. Further, if you wish to make any changes in your order related to change of item, delivery time or delivery address, you can do so 1 day before the date of delivery between 8 am to 8 pm.

23.   While processing delivery of perishable gift items such as cakes, flowers, sweets & fruits, if the shipping address is incorrect or recipient is not reachable over the phone or if no one is available to accept the delivery or recipient refuses to accept the order due to some personal reason, in all such cases order will be assumed as executed and no refund will be made.

24.   We do our best to deliver the order on date but due to some logistic reasons we cannot assure delivery at a particular time. Although we try to deliver within the time frame mentioned but we do not guarantee that. Some Gift items like Leather Bags, Toys, Watches, Apparels etc are essentially delivered through courier and are dispatched from our end well in time. We are responsible for delay in dispatch from our warehouse and will not be responsible for delay at the logistic partners end.

25.   In case of delivery to some specific locations such as Hostels, Hotels & Hospitals, POD signed at the reception or by security personnel will be a valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it. If the delivery boy is stopped at the premise gate of any of these locations we try to get in touch with the recipient. If for any reason the phone goes unanswered we consider it as an attempted delivery.

26.   In rare case of quality dissatisfaction of the product delivered, you may raise a complaint within 48 hours from the date of delivery giving proper reason for complain along with the image of product. Decision related to refund or redelivery after quick investigation of the order is the sole prerogative of GurgaonCakeShoppe.

27.   If no delivery date is mentioned in the order form then the order shall be delivered within 1 business day.

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