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Refund Policy
 

1. Under what circumstances when refund is possible? 

Refund is possible under the following circumstances: 

a. If order is cancelled upon request.

Request for cancellation of orders can be made by calling at +91-9474325329. You may also write to us at contact@GurgaonCakeShoppe.com

The amount of refund regarding cancellation of order is as follows: 

Amount Refunded

Conditions

100% Refund

When Credit Card has not been charged and cakes/gifts have not been ordered from our supplier.

90% Refund

When credit card has been charged and cakes/gifts have not been ordered from our supplier.

30% Refund

After order for cakes/gifts have been made to our supplier.

0% Refund

After the ordered cakes/gifts leave our shop/office

b. If the recipient is not satisfied with the kind of cakes/gifts delivered.

If the recipient is dissatisfied with the quality of cakes/gifts delivered or cakes not being fresh at the time of delivery, the customer who ordered the Cake/Flowers/Gifts will be given 100% refund, subject to the other points of our terms & condition like:

» the recipient refuses to accept the Cake/Flowers/Gifts and returns the same immediately at the address stated on the Delivery Order with intact condition. AND 

» Customer writes a mail to us about the reason of not being satisfied. Please write down the Transaction ID, the sender and the recipient's name in the Email Form. This feedback is very beneficial for us so that we can make improvement in our customer service.

c. If cake/gift type is unavailable

The website reserves the right to substitute the products with similar product of same or higher value, if ordered cake/gift types is not available (e.g. due to shortage in supply) at that particular moment. No refund request will be accepted for this reason. 

d. If delivery location is beyond our coverage

In case, any delivery location is out of our specified city list or any area is not accessible for any reason beyond our control.

2. How is the refund procedure being carried out? 

Refund will be processed within three days only when any one of the above mentioned criteria is fulfilled. You will receive a refund notification via email, once the refund has been successfully processed. Keep this refund notification safely to check against your monthly credit card bill.

 
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